BILLET ANNUEL SNCF FORMULAIRE PDF

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Please note that staffing for remote customer relations—via telephone, e-mail and social media—is reduced, and all centres are handling unusually high numbers of requests. We apologize for the delay. Please do not contact these services to find out whether your train will run. Rest assured that:. All ticket booths and sales offices are closed until further notice.

To provide the best possible support to SNCF pass holders during this difficult period, we will not charge for passes during the month of April.

Exchange and refund fees are waived only before your train departs. From the menu on the SNCF. Refunds will be issued automatically for all affected journeys through 3 May. The card you used to purchase your ticket will be credited, and you will receive a confirmation e-mail within 48 hours. We regret to announce that as of Wednesday, 18 March, we are no longer able to offer booking and in-station assistance to people with disabilities and limited mobility, due to the Covid crisis and the protective measures required by the French authorities.

It would be impossible for our employees to provide this service in compliance with the new measures, in particular the requirement for social distancing. Since the emergence of the new coronavirus Covid , we have worked closely with health authorities, and they have issued guidelines aimed at limiting its spread. Access image description Open Close. Customer relations centres Please note that staffing for remote customer relations—via telephone, e-mail and social media—is reduced, and all centres are handling unusually high numbers of requests.

Rest assured that: if you have a ticket, you will be contacted by e-mail or SMS no later than the day before your journey, to confirm or cancel your train OUI.

Both services are updated at Closure of ticket booths and sales offices in our stations All ticket booths and sales offices are closed until further notice. Pass holders To provide the best possible support to SNCF pass holders during this difficult period, we will not charge for passes during the month of April. If you paid cash, we will contact you by e-mail to explain how to get a refund after the stay-at-home order is lifted. Make your request on line at OUI. To protect yourself and others, please make your request on line, either through OUI.

If you were unable to get an exchange or refund before your journey, please request a refund. Please note: Due to high demand and slower operations, it may take longer than usual to process your request. Rest assured that all unused tickets will be refunded at the end of the confinement period, even if your train has already left. Grand Voyageur lounges and on-board dining will be unavailable until further notice.

Please take the necessary precautions before your journey. Suspended services We regret to announce that as of Wednesday, 18 March, we are no longer able to offer booking and in-station assistance to people with disabilities and limited mobility, due to the Covid crisis and the protective measures required by the French authorities.

Working closely with health authorities Since the emergence of the new coronavirus Covid , we have worked closely with health authorities, and they have issued guidelines aimed at limiting its spread. We urge all passengers to comply with these guidelines. Protect yourself and your loved ones from coronavirus by taking these simple steps Access image description Open Close Wash your hands regularly Cough or sneeze into your elbow or a tissue Use disposable tissues and throw them away Greet others from a distance.

Do not shake hands, hug or kiss Limit travel to the absolute minimum. Video : Covid : les gestes simples pour limiter la contagion.

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